{"id":17678,"date":"2025-12-17T03:18:37","date_gmt":"2025-12-17T02:18:37","guid":{"rendered":"https:\/\/stage.hibike.com\/?page_id=17678"},"modified":"2026-06-25T15:24:28","modified_gmt":"2026-06-25T13:24:28","slug":"vynosy","status":"publish","type":"page","link":"https:\/\/stage.hibike.com\/cs\/ruecksendungen\/","title":{"rendered":"Vr\u00e1cen\u00ed zbo\u017e\u00ed"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"17678\" class=\"elementor elementor-17678\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7cea78fa e-flex e-con-boxed glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default e-con e-parent\" data-id=\"7cea78fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf40e17 elementor-widget elementor-widget-text-editor\" data-id=\"cf40e17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Vr\u00e1cen\u00ed zbo\u017e\u00ed a reklamace<\/h2>\n<h3>Jak dlouho m\u00e1m na vr\u00e1cen\u00ed zbo\u017e\u00ed?<\/h3>\n<p class=\"isSelectedEnd\">M\u016f\u017eete vybrat polo\u017eky v r\u00e1mci <strong>14 dn\u00ed po obdr\u017een\u00ed zbo\u017e\u00ed<\/strong> n\u00e1vrat.<\/p>\n<p>P\u0159edpokladem je, aby zbo\u017e\u00ed bylo v <strong>nepou\u017eit\u00fd a nepo\u0161kozen\u00fd stav<\/strong> se nach\u00e1z\u00ed a \u2013 pokud je to relevantn\u00ed \u2013 v <strong>Origin\u00e1ln\u00ed balen\u00ed<\/strong> bude vr\u00e1ceno.<br>Rozhoduj\u00edc\u00edm faktorem pro term\u00edn je <strong>Datum odesl\u00e1n\u00ed va\u0161\u00ed vr\u00e1cen\u00e9 z\u00e1silky<\/strong>.<\/p>\n<h3>Kolik m\u011b bude st\u00e1t vr\u00e1cen\u00ed jedn\u00e9 nebo v\u00edce polo\u017eek?<\/h3>\n<p>Ten\/Ta\/To <strong>N\u00e1klady na zp\u00e1te\u010dn\u00ed dopravu obvykle hrad\u00edte vy.<\/strong>, pokud se nejedn\u00e1 o reklamaci (nap\u0159. vadu nebo nespr\u00e1vn\u00e9 dod\u00e1n\u00ed).<br>N\u00e1klady na vr\u00e1cen\u00ed zbo\u017e\u00ed z\u00e1vis\u00ed na zvolen\u00e9m poskytovateli dopravy.<\/p>\n<h3>Jak mohu vr\u00e1tit zbo\u017e\u00ed, kter\u00e9 se mi nel\u00edb\u00ed?<\/h3>\n<p class=\"isSelectedEnd\">Postupujte pros\u00edm n\u00e1sledovn\u011b:<\/p>\n<ul>\n<li class=\"isSelectedEnd\">Vypl\u0148te pros\u00edm kompletn\u011b formul\u00e1\u0159 pro vr\u00e1cen\u00ed zbo\u017e\u00ed.<\/li>\n<li class=\"isSelectedEnd\">P\u0159ed p\u0159epravou bezpe\u010dn\u011b zabalte zbo\u017e\u00ed<\/li>\n<li class=\"isSelectedEnd\">Vlo\u017ete pros\u00edm formul\u00e1\u0159 pro vr\u00e1cen\u00ed zbo\u017e\u00ed do bal\u00ed\u010dku.<\/li>\n<li class=\"isSelectedEnd\">Za\u0161lete bal\u00ed\u010dek s dostate\u010dn\u00fdm po\u0161tovn\u00fdm na uvedenou zp\u00e1te\u010dn\u00ed adresu.<\/li>\n<\/ul>\n<h3>Mohu si vym\u011bnit polo\u017eky?<\/h3>\n<p class=\"isSelectedEnd\">P\u0159\u00edm\u00fd <strong>V\u00fdm\u011bny bohu\u017eel nejsou mo\u017en\u00e9.<\/strong>.<\/p>\n<p>Pros\u00edm, vra\u0165te n\u00e1m zbo\u017e\u00ed a pot\u00e9 si znovu objednejte po\u017eadovan\u00e9 zbo\u017e\u00ed.<\/p>\n<h3>Mohu poslat zp\u011bt po\u0161tovn\u00e9 s dlu\u017enou \u010d\u00e1stkou \/ bez po\u0161tovn\u00e9ho?<\/h3>\n<p>\u017d\u00e1dn\u00fd. <strong>Bal\u00edky zaslan\u00e9 bez uhrazen\u00e9ho po\u0161tovn\u00e9ho nebudou p\u0159ijaty.<\/strong> nebo budou v\u00fdsledn\u00e9 n\u00e1klady ode\u010dteny od \u010d\u00e1stky n\u00e1hrady.<\/p>\n<h3>Mus\u00edm v\u017edy p\u0159ilo\u017eit formul\u00e1\u0159 pro vr\u00e1cen\u00ed zbo\u017e\u00ed k bal\u00edku?<\/h3>\n<p>Ano. Pro zpracov\u00e1n\u00ed vr\u00e1cen\u00ed zbo\u017e\u00ed je vy\u017eadov\u00e1n formul\u00e1\u0159 pro vr\u00e1cen\u00ed. <strong>spr\u00e1vn\u011b p\u0159i\u0159azeny a lze je rychle zpracovat<\/strong>.<\/p>\n<h3>M\u016fj bal\u00ed\u010dek neobsahoval ani fakturu, ani vr\u00e1cen\u00fd list, pro\u010d?<\/h3>\n<p class=\"isSelectedEnd\">Z d\u016fvod\u016f <strong>udr\u017eitelnost<\/strong> Faktury a vratn\u00e9 dokumenty zas\u00edl\u00e1me v\u00fdhradn\u011b <strong>digit\u00e1ln\u00ed<\/strong>.<\/p>\n<p class=\"isSelectedEnd\">Najdete je kdykoli:<\/p>\n<ul>\n<li class=\"isSelectedEnd\">ve va\u0161em <strong>E-mail s potvrzen\u00edm objedn\u00e1vky<\/strong><\/li>\n<li class=\"isSelectedEnd\">v <strong>Z\u00e1kaznick\u00fd \u00fa\u010det v sekci \u201eMoje objedn\u00e1vky\u201c<\/strong><\/li>\n<li class=\"isSelectedEnd\">na tv\u00e9m <strong>digit\u00e1ln\u00ed faktura<\/strong><\/li>\n<\/ul>\n<h3>Kde najdu \u010d\u00edslo sv\u00e9 faktury a \u010d\u00edslo z\u00e1kazn\u00edka?<\/h3>\n<p class=\"isSelectedEnd\">\u010c\u00edslo faktury a \u010d\u00edslo z\u00e1kazn\u00edka najdete zde:<\/p>\n<ul>\n<li class=\"isSelectedEnd\">ve va\u0161em <strong>E-mail s potvrzen\u00edm objedn\u00e1vky<\/strong><\/li>\n<li class=\"isSelectedEnd\">ve va\u0161em <strong>Z\u00e1kaznick\u00fd \u00fa\u010det v sekci \u201eMoje objedn\u00e1vky\u201c<\/strong><\/li>\n<li class=\"isSelectedEnd\">na tv\u00e9m <strong>digit\u00e1ln\u00ed faktura<\/strong><\/li>\n<\/ul>\n<h3>Polo\u017eka byla pravd\u011bpodobn\u011b doru\u010dena nespr\u00e1vn\u011b. Co m\u00e1m d\u011blat?<\/h3>\n<p class=\"isSelectedEnd\">Kontaktujte pros\u00edm na\u0161e <strong>Z\u00e1kaznick\u00fd servis, uve\u010fte pros\u00edm \u010d\u00edslo va\u0161\u00ed objedn\u00e1vky<\/strong>.<\/p>\n<p>V ide\u00e1ln\u00edm p\u0159\u00edpad\u011b n\u00e1m po\u0161lete <strong>Fotografie doru\u010den\u00e9 polo\u017eky<\/strong> s.<br>Postar\u00e1me se o objasn\u011bn\u00ed situace a co nejrychleji zajist\u00edme p\u0159\u00edpadnou n\u00e1hradn\u00ed dod\u00e1vku.<\/p>\n<h3>Jak mohu vr\u00e1tit vadn\u00fd d\u00edl?<\/h3>\n<p class=\"isSelectedEnd\">V p\u0159\u00edpad\u011b z\u00e1vady n\u00e1s pros\u00edm kontaktujte. <strong>p\u0159edem kontaktujte n\u00e1\u0161 z\u00e1kaznick\u00fd servis<\/strong>.<\/p>\n<p>Popi\u0161te vadu co nejp\u0159esn\u011bji a pokud mo\u017eno uve\u010fte \u2013 <strong>smyslupln\u00e9 fotografie<\/strong> na.<br>Po posouzen\u00ed va\u0161\u00ed \u017e\u00e1dosti obdr\u017e\u00edte dal\u0161\u00ed informace o pr\u016fb\u011bhu.<\/p>\n<h3>Kam m\u00e1m v p\u0159\u00edpad\u011b reklamace poslat vr\u00e1cenou z\u00e1silku?<\/h3>\n<p>Zp\u00e1te\u010dn\u00ed adresu pro reklamace naleznete na na\u0161em formul\u00e1\u0159i pro vr\u00e1cen\u00ed zbo\u017e\u00ed.<\/p>\n<h3>Jak\u00e9 poplatky se \u00fa\u010dtuj\u00ed za reklamace nebo objedn\u00e1vky servisn\u00edch oprav?<\/h3>\n<p class=\"isSelectedEnd\">Pokud je reklamace opr\u00e1vn\u011bn\u00e1, vzniknou v\u00e1m n\u00e1klady. <strong>\u017e\u00e1dn\u00e9 dal\u0161\u00ed n\u00e1klady<\/strong>.<\/p>\n<p>Pokud by vy\u0161et\u0159en\u00ed uk\u00e1zalo, \u017ee <strong>neexistuje \u017e\u00e1dn\u00e1 vada nebo vada byla zp\u016fsobena nespr\u00e1vn\u00fdm pou\u017eit\u00edm<\/strong>, Vyhrazujeme si pr\u00e1vo \u00fa\u010dtovat jak\u00e9koli p\u0159\u00edslu\u0161n\u00e9 poplatky. <strong>N\u00e1klady na testov\u00e1n\u00ed, dopravu nebo opravu<\/strong> vypo\u010d\u00edtat.<\/p>\n<h3>Zadal(a) jsem nespr\u00e1vnou nebo ne\u00faplnou dodac\u00ed adresu a nyn\u00ed mi je \u00fa\u010dtov\u00e1na platba \u2013 pro\u010d?<\/h3>\n<p>Na <strong>nespr\u00e1vn\u00e9 nebo ne\u00fapln\u00e9 informace o adrese<\/strong> V d\u016fsledku vr\u00e1cen\u00ed zbo\u017e\u00ed, oprav adres nebo op\u011btovn\u00e9ho odesl\u00e1n\u00ed mohou vzniknout dodate\u010dn\u00e9 n\u00e1klady.<br>Bohu\u017eel tyto n\u00e1klady mus\u00edme p\u0159en\u00e9st na v\u00e1s.<\/p>\n<h3>Kdy dostanu aktu\u00e1ln\u00ed informace o stavu m\u00e9ho vr\u00e1cen\u00ed?<\/h3>\n<p class=\"isSelectedEnd\">Jakmile doraz\u00ed a bude zkontrolov\u00e1na va\u0161e vr\u00e1cen\u00e1 z\u00e1silka, obdr\u017e\u00edte <strong>Automatick\u00e9 upozorn\u011bn\u00ed e-mailem<\/strong>.<\/p>\n<p>Zpracov\u00e1n\u00ed obvykle prob\u00edh\u00e1 <strong>b\u011bhem n\u011bkolika pracovn\u00edch dn\u016f<\/strong>.<\/p>\n<h3>Mohu vr\u00e1tit d\u00edl, kter\u00fd jsem ji\u017e namontoval na sv\u00e9 kolo?<\/h3>\n<p>Ji\u017e <strong>Sestaven\u00e9 nebo pou\u017eit\u00e9 polo\u017eky<\/strong> Toto zbo\u017e\u00ed je obecn\u011b vylou\u010deno z vr\u00e1cen\u00ed, proto\u017ee jej ji\u017e nelze prodat jako nov\u00e9 zbo\u017e\u00ed.<\/p>\n<h3>Mohu vr\u00e1tit textilie, kter\u00e9 ji\u017e byly no\u0161en\u00e9?<\/h3>\n<p><strong>Opot\u0159ebovan\u00e9, vypran\u00e9 nebo zne\u010di\u0161t\u011bn\u00e9 textilie<\/strong> jsou z vr\u00e1cen\u00ed vylou\u010deny.<\/p>\n<h3>Mohu vym\u011bnit nebo vr\u00e1tit zbo\u017e\u00ed zdarma? Mus\u00ed b\u00fdt vr\u00e1ceno spolu se zbytkem objedn\u00e1vky?<\/h3>\n<p class=\"isSelectedEnd\">Zdarma uveden\u00e9 polo\u017eky jsou sou\u010d\u00e1st\u00ed va\u0161\u00ed objedn\u00e1vky a mus\u00ed b\u00fdt uplatn\u011bny po obdr\u017een\u00ed <strong>\u00dapln\u00e9 nebo \u010d\u00e1ste\u010dn\u00e9 vr\u00e1cen\u00ed mus\u00ed b\u00fdt tak\u00e9 zasl\u00e1no zp\u011bt.<\/strong>.<\/p>\n<p>Pokud nebude bezplatn\u00e1 polo\u017eka vr\u00e1cena, vyhrazujeme si pr\u00e1vo..., <strong>ode\u010d\u00edst hodnotu polo\u017eky od vr\u00e1cen\u00e9 \u010d\u00e1stky<\/strong>.<\/p>\n<h3>Jak se dozv\u00edm o svol\u00e1vac\u00edch akc\u00edch od p\u0159\u00edslu\u0161n\u00e9ho v\u00fdrobce?<\/h3>\n<p>Informace o stahov\u00e1n\u00ed produkt\u016f z trhu m\u016f\u017eete z\u00edskat p\u0159\u00edmo od v\u00fdrobce nebo prost\u0159ednictv\u00edm na\u0161ich webov\u00fdch str\u00e1nek.<br>Pokud bude va\u0161e objedn\u00e1vka ovlivn\u011bna, budeme v\u00e1s tak\u00e9 informovat e-mailem.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e73e35e e-flex e-con-boxed glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default e-con e-parent\" data-id=\"e73e35e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-808a73b elementor-align-center elementor-widget elementor-widget-button\" data-id=\"808a73b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/hibike.com\/wp-content\/uploads\/2026\/03\/Ruecksendeformular-hibike.pdf\" target=\"_blank\" rel=\"nofollow noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Klikn\u011bte zde pro formul\u00e1\u0159 pro vr\u00e1cen\u00ed zbo\u017e\u00ed.<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>R\u00fccksendungen und Reklamationen Wie lange kann ich meine Ware zur\u00fcckgeben? Du kannst Artikel innerhalb von 14 Tagen nach Erhalt der Ware zur\u00fcckgeben. Voraussetzung ist, dass sich die Ware in unbenutztem und unbesch\u00e4digtem Zustand befindet und \u2013 sofern vorhanden \u2013 in der Originalverpackung zur\u00fcckgesendet wird.Ma\u00dfgeblich f\u00fcr die Frist ist das Versanddatum deiner R\u00fccksendung. Was kostet mich [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17678","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/stage.hibike.com\/cs\/wp-json\/wp\/v2\/pages\/17678","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stage.hibike.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stage.hibike.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stage.hibike.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stage.hibike.com\/cs\/wp-json\/wp\/v2\/comments?post=17678"}],"version-history":[{"count":1,"href":"https:\/\/stage.hibike.com\/cs\/wp-json\/wp\/v2\/pages\/17678\/revisions"}],"predecessor-version":[{"id":1051369,"href":"https:\/\/stage.hibike.com\/cs\/wp-json\/wp\/v2\/pages\/17678\/revisions\/1051369"}],"wp:attachment":[{"href":"https:\/\/stage.hibike.com\/cs\/wp-json\/wp\/v2\/media?parent=17678"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}