Accessibility statement

Introduction

We are committed to making our website https://www.hibike.com/ accessible in accordance with the German Accessibility Strengthening Act (BFSG) and the Ordinance on the Accessibility Strengthening Act (BFSGV). Our goal is to enable easy and unrestricted use for all users, especially people with disabilities.

This statement describes the accessibility status of our website, the measures taken to remove barriers, and options for contacting us and filing complaints.

Scope of this declaration

This accessibility statement applies to the website https://www.hibike.com/.

Service description

On this website we offer the following services:

Goods, especially bicycles and bicycle accessories, as well as everything needed for cycling.

In addition, this website contains a blog. Frequently asked questions and answers are also available on this website.

Status of compliance with requirements

Our website partially complies with the requirements of the BFSG in conjunction with the BFSGV, the applicable technical standards of the European standard EN 301 549 and the Web Content Accessibility Guidelines WCAG 2.1. WCAG conformance corresponds to level AA.

Implemented measures to remove barriers

Accessibility requirements are met on our website in particular through the following measures:

Clearly recognizable font sizes and strong color contrasts
Alternative text for images
Easy-to-read and understandable language
Additional text instructions when mandatory input fields are not filled in
Compatibility with all common screen readers (screen reading aids)
Customizable display options for different devices (smartphones, tablets, desktop computers, etc.)

Non-accessible content

Despite our efforts, the following content is not accessible:

PDF documents

We are continuously working to identify and eliminate existing barriers. We strive to provide an adapted version or accessible alternatives as soon as possible.

Report barriers, provide feedback and contact details

If you encounter any accessibility barriers on our website or require assistance using it, please do not hesitate to contact us. We welcome your feedback and strive to resolve any reported barriers as quickly as possible, within the scope of our technical and economic capabilities. You can contact us in the following ways:

Merlin Cycles Ltd
Westerbachstraße 9, 61476 Kronberg
Email: [email protected]
Contact form: https://www.hibike.com/kontakt

If you do not receive a satisfactory response to your messages or inquiries regarding accessibility, you can contact the relevant market surveillance authority.

Competent market surveillance authority

MLBF (under construction)
c/o Ministry of Labour, Social Affairs, Health and Equality of Saxony-Anhalt
PO Box 39 11 55
39135 Magdeburg
Telephone: 0391 567-4530
Email: [email protected]