FAQ – Your questions, our answers

Delivery time depends on the specific item and its availability. If the item is in stock, it is usually shipped within 1-3 days. For bicycles, we need some lead time for shipping preparation.

Once your order has left our warehouse, you will receive a Shipping confirmation via email with a tracking link that allows you to track your shipment.

After your order has been shipped, you will receive a Email with a tracking link.
You can use this to track the current status of your delivery at any time.

Unfortunately, cancellation is no longer possible.

However, you can return the goods within [timeframe] of receipt. Return within 14 days as part of the right of withdrawal..

Please note that you can only return items within the statutory cancellation period of 14 days after receipt You can return it to us within this period. We cannot offer returns outside of this timeframe.

Please make sure that:

• the goods unused is
• all Labels available are
• the return in the original packaging is

Please include the following with your return: Return form at. 

The You bear the costs for the return shipment., provided the item is free from defects or faults.

Once your return has been received and inspected, we will refund the purchase price via the [payment method - please specify if known]. originally used means of payment.

Processing times may vary depending on the payment provider. a few working days last.

Please use the contact form and send us the following information:

• your Order number
• a short Description of the problem
• Photos of the article

Our customer service team will get back to you as soon as possible.

Please do not return the item to us without prior agreement.

If you have received the wrong item, please contact our customer service via the contact form and send us:

• your Order number
• a Photo of the received item

We will find a solution as quickly as possible.

Please do not return the item to us without prior agreement.

Please use our size calculator. You can find it on all our bicycle product pages.

Please use our chatbot – it will be happy to help you with any questions regarding compatibility.

The invoice for your order will normally be sent sent via email or included with your delivery.

If you have not received an invoice, please contact us stating your Order number.

We are a purely B2C retailer. Please contact a B2B retailer in this case. We would be happy to refer you to our B2B partner. www.abolutbikes.de