Thank you for your message.

Unfortunately, it is no longer possible to cancel your order. Once an order has been processed in our system, it cannot be cancelled according to our procedures.

However, you naturally have the option of exercising your statutory rights. Right of withdrawal within 14 days of receiving the goods to make use of this option and return the items to us.

You can find further information about cancellation and returns in our [link to privacy policy/terms of service]. Frequently Asked Questions .

Thank you very much for your understanding.

Best regards
Your hibike team