Returns

Returns and complaints

How long do I have to return my goods?

You can select items within 14 days after receiving the goods return.

The prerequisite is that the goods are in unused and undamaged condition is located and – if applicable – in the Original packaging will be returned.
The decisive factor for the deadline is the Shipping date of your return.

How much will it cost me to return one or more items?

The You are generally responsible for return shipping costs., unless it is a complaint (e.g., defect or incorrect delivery).
Return shipping costs depend on the shipping provider you choose.

How can I return items I don't like?

Please proceed as follows:

• Please fill out the return form completely.
• Pack the item securely for transport
• Please include the return form in the package.
• Send the package with sufficient postage to the specified return address.

Can I exchange items?

A direct Unfortunately, exchanges are not possible..

Please return the item to us and then reorder the desired item.

Can I send my return postage due / without postage?

No. Packages sent without postage due will not be accepted. or the resulting costs will be deducted from the reimbursement amount.

Do I always have to include the return form with my package?

Yes. The return form is required for your return to be processed. correctly assigned and can be processed quickly.

My package contained neither an invoice nor a return slip, why?

For reasons of sustainability We send invoices and return documents exclusively digital.

You can find them anytime:

• in your Order confirmation email
• in a Customer account under „My Orders“
• on your digital invoice

Where can I find my invoice number and customer number?

You can find your invoice number and customer number here:

• in your Order confirmation email
• in your Customer account under „My Orders“
• on your digital invoice

An item was likely delivered incorrectly. What should I do?

Please contact our Customer service, please provide your order number.

Ideally, send us a Photo of the delivered item with.
We will take care of clarifying the situation and arranging a possible replacement delivery as quickly as possible.

How can I return a defective part?

In case of a defect, please contact us. in advance to our customer service.

Describe the defect as precisely as possible and include – if possible – meaningful photos at.
After your request has been reviewed, you will receive further information about the process.

Where do I send the return shipment in case of a complaint?

You can find the return address for complaints on our return form.

What fees are charged for complaints or service repair orders?

If a complaint is justified, you will incur costs. no additional costs.

Should the examination reveal that no defect exists or the defect was caused by improper use, We reserve the right to charge any applicable fees. Testing, shipping or repair costs to calculate.

I entered an incorrect or incomplete delivery address and now I'm being charged – why?

At incorrect or incomplete address information Additional costs may arise due to returns, address corrections, or reshipments.
Unfortunately, we have to pass these costs on to you.

When will I receive an update on the status of my return?

Once your return has arrived and been inspected, you will receive a automatic notification via email.

The processing usually takes place within a few working days.

Can I return a part that I have already installed on my bike?

Already Assembled or used items These items are generally excluded from return, as they can no longer be sold as new goods.

Can I return textiles that have already been worn?

Worn, washed, or soiled textiles are excluded from returns.

Can I exchange or return free items? Do they need to be returned along with the rest of the order?

Free items are part of your order and must be redeemed upon receipt of a The full or partial return must also be sent back..

If a free item is not returned, we reserve the right to..., to deduct the value of the item from the refund amount.

How do I find out about recalls from the respective manufacturer?

You can get information about product recalls directly from the manufacturer or via our website.
If your order is affected, we will also inform you by email.